Quarterly Design Thinking
& Innovation

A publication by

 
 
Fall 2011

The Customer Experience Issue

In the fall 2011 issue MISC explores the beliefs, touchpoints and myths of the customer experience. Dane Solomon, SVP executive creative director at Williams Sonoma discusses customer experience design in retail and online settings. EVP and global head of innovation at Idea Couture, Scott Friedmann and Grey Goose brand ambassador, Joe McCanta explores food, cocktails and the customer experience.

/ Highlight

  • Brand Say. Brand Do.
  • The Experience Of Expectation
  • The Myth Of Customer Experience Design

 

Featured In This Issue